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Hi. My name is***** you for your question and the opportunity to assist. Can you tell me the
email address that displays on the Windows 10 login screen?
I apologize for the delay. Microsoft is not recognizing that address as a valid Microsoft account.
Is there another user account on the machine?
If you set up your Yahoo! email address as a Microsoft account you can try the
recovery procedure here: https://account.live.com/ACSR