How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 34656
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

I had several groups set up and they no longer contain the

Customer Question

I had several groups set up and they no longer contain the contacts. I have tried to set them up again using several methods to set up a group with no success. I did export my contact list to a csv file but my contacts are still in place. Just cant set up groups any longer and so need them.
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please in which email program or service you are doing this in?

Thank you

Customer: replied 1 year ago.
hotmail or live mail as I think they call it now
Customer: replied 1 year ago.
are you there?
Expert:  Richard replied 1 year ago.

They call it outlook now Susan (they change it every few years)

To make a group

  1. Click the arrow next to New, and then click New group.

  2. Enter a group name.

  3. Under Add member start to enter a name or email address. When the contact appears on the list, click it.

  4. When you've added all the members you want, click Save.

Then when you are maling a new email you can start typing the group name in the To (or CC, Bcc) and it will then appear.

Let me know how you go please.

Customer: replied 1 year ago.
I have done that numerous times and the group does not retain the addition of the members.
Expert:  Richard replied 1 year ago.

Can I connect to your computer please and see what is happening?

Can you go to www.teamviewer.com

Click on Download for Free

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Related Email Questions