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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Email Expert
Category: Email
Satisfied Customers: 11187
Experience:  25+ Years Experience in Field. MCSE, ICCP, Expert in Large Email Platforms
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I can't get into my mail because I my password they keep

Customer Question

I can't get into my mail because I for got my password ***** keep saying they are going to send me a message at my email. But I can't get into it my phone were they can text me is 1***-***-**** and my other email is***@******.*** My email is***@******.*** .
Submitted: 11 months ago.
Category: Email
Expert:  Michael Hannigan replied 11 months ago.

Hello. My name is Michael. I can help you with your question.

In order to reset a gmail password, you must use the alternate email that you already have on file in your account. If your yahoo email is what you have on file, that is what they will send to. This is by design for security. If you no longer have access to the email on file, you can continue through the reset, and selecting that at the appropriate time. It will take longer, but if you do that someone will get back to you within 48 hours usually.

Mike

Customer: replied 11 months ago.
Ii wast talking about Gmail I was talking about yahoo mail
Expert:  Michael Hannigan replied 11 months ago.

You didn't mention that. But the same applies. It will send to the email you have on file as your alternate. That is the only email you can reciver to.