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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35232
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My grandson can't remember the code on s phone how can I

Customer Question

My grandson can't remember the code on his phone how can I reset it
Submitted: 11 months ago.
Category: Email
Expert:  Viet - Email Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is it the (4-digit) code / passcode?

Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 11 months ago.

To reset the iPhone, please do the following:

  1. Open iTunes program on a Windows or Mac computer. (If needed, you can download and install the iTunes program on the computer at the website http://www.apple.com/itunes/download/).
  2. Press & hold the Power button on the iPhone until it lets you slide to turn off, then turn off.
  3. Connect the iPhone to your computer with the USB Cable.
  4. On the iPhone, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  6. Click OK or Restore / factory reset.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

You can also see the video instructions at the website below; it may be easier:

https://www.youtube.com/watch?v=34v8HMC9B98

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Email Tech replied 11 months ago.

If you still need help with this issue, please reply back at the box below, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,