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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have a large file stuck in my outbox that keeps trying to

Customer Question

I have a large file stuck in my outbox that keeps trying to send, never does and I can't stopit. move it or delete it.. what can be done
Submitted: 11 months ago.
Category: Email
Expert:  Martin replied 11 months ago.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Customer: replied 11 months ago.
if you must now.
but: what about tomorrow morning?
Customer: replied 11 months ago.
can we start the remote session now?
Expert:  Martin replied 11 months ago.

Sure. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=b388bea8-53e5-461f-9cb3-ce6aa1efea00

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

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