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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What email account do you have in your Outlook 2013? Is it a Gmail account? Yahoo Mail? Hotmail? or others?
Also, how is this email account setup: as POP or IMAP?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. What exactly did you mean by "file structure" in your Outlook 2013? Are you referring to the "View" of your email and other data? Or are you referring to the folder email folders in your sympatico account?
Thank you for writing back with that information.
First, since you are using an IMAP account, it has a sync feature. Have you tried to check if the "file structure" that you desire is also existing when you access your sympatico email using a web browser? If not yet, please try to access your Sympatico email account using your web browser and then check the file structure there. What you see there is what you shall also see in your Outlook.
Now, please change or arrange your email folders there in the web browser if possible, then try to let Outlook sync. See if the changes you make this time is retained even after restarting your computer.
Thank you. Please keep me posted with your results so that I can assist you further.
Thank you for writing back with that information. Have you tried to use the VIEW commands in your Outlook? Please click on the View tab or menu, then click on View Settings. There you can play with the different views that you might want.
Please take your time and keep me posted.
Thank you for writing back. Are you still having the same problem right now? Have you done the sync and has it fixed the problem?
Please let me know so that I can assist you further.