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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6002
Experience:  I have 7+ years of experience in fixing emails issues.
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My gmail was accessed from another device. I changed my

Customer Question

my gmail was accessed from another device. I changed my password, however, the other user is still able to access the old emails as I cannot erase them from the other device. Is there a way to delete the emails used under my old email password (I still want to keep the emails under use of my new password).
Thank you,
Lori
Submitted: 11 months ago.
Category: Email
Expert:  Sandy replied 11 months ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

I'm also ready to provide you phone support. Please let me know.

Customer: replied 11 months ago.
Waiting for a response to my question, via email.
Expert:  Sandy replied 11 months ago.

Okay, if you're not willing to get remote support, I can also provide you phone support.

OR I will help you in question and answer mode.

IF you had configured your Gmail account with POP settings on the old device, it means old emails were already downloaded to that device and those would stay on that device if you change your password ***** not.

These downloaded emails on the old device can be deleted manually only.

However, if you had just accessed your emails by visiting www.gmail.com or setup your old device using IMAP settings, then the emails will not be available on the old device once you changed password.

In this case, I suggest you to do the following:

Visit www.gmail.com

And the delete old useless emails.

Also, I 'm ready to provide you phone support. Please let me know.

I realize that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. I hope you understand and will not blame me by leaving negative rating(poor/bad).

Thank you, ***** *****

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