Hi, I'm Sandy and I look forward to help you today with the best answer possible.
I'm sorry about the issue.
I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.
First of all, I suggest you to login into your webmail account on the computer and check if your account works with your known password.
Else, I suggest you to reset your account password ***** clicking Forgot your password, or I can't access my account option and follow on-screen instructions.
Once you create a new password, you can enter new password ***** the phone and you will start receiving emails on the phone.
If you have any other query regarding this issue, please do not hesitate to let me know.
Please take a second to rate my service by clicking stars at the top of the screen then submit. Bonus/tip is highly appreciated. Thank you, ***** *****