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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 2935
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Google Help: I signed up Docs recently, but I've lost the

Customer Question

Hi Google Help:
I signed up for Google Docs recently, but I've lost the paper I put the it on. (strokes) : ( I signed up with the email of***@******.***. But I can't remember my password. Can you please help me?
Kathleen Pacheco
Elizabeth, NJ
Submitted: 11 months ago.
Category: Email
Expert:  IT Miro replied 11 months ago.

Hello! My name is*****

I have checked your account and you can change (reset) the current password ***** confirming your identity.

The easiest way to do that is to receive a verification code that can be sent to the associated phone number, which should be yours. For security reasons, I cannot see the full number. I only see that it ends in 43.

Do you still own that phone number and can you receive text messages there?

Customer: replied 11 months ago.
I still own that phone number. No, I cannot receive texts on that phone.
Expert:  IT Miro replied 11 months ago.

Is that your landline phone number?

Customer: replied 11 months ago.
No, it's my cell phone number.
Expert:  IT Miro replied 11 months ago.

OK. Please type the full phone number here.

Customer: replied 11 months ago.
home phone
(###) ###-####- cell phone
Expert:  IT Miro replied 11 months ago.

Thanks!

Google reports that only(###) ###-####can be used to receive a verification code in order to request the password ***** and it can be done only by sending a text message (SMS).

I see you wrote you could not receive texts on your phone. Is that because the phone doesn't support sending and receiving text messages?

Customer: replied 11 months ago.
Correct. I had Verizon turn off all texts, which is why I thought you could not send one to me. I cannot receive or send texts.Kathleen
Expert:  IT Miro replied 11 months ago.

If the phone (SMS) verification is not available, then the only other way to request a password ***** would be to answer multiple questions about the account usage such as: last password ***** date of account creation, frequently used e-mail addresses, name of labels created, etc. That will help Google to check if you are the true owner of that account.

Do you think you can answer such questions correctly?

Customer: replied 11 months ago.
I have received my Goggle Verification Code via my cell phone now. What do I do with it?
Expert:  IT Miro replied 11 months ago.

Oh, great! It seems that you can receive text messages after all. You probably just cannot send them.

The Goggle Verification Code you received has expired by now. I will now request a new one. Please check your phone. Once you receive it, please type the code here, to me.

Customer: replied 11 months ago.
I just received the Google Verification Code again. It is the same as before -- 721617.
Expert:  IT Miro replied 11 months ago.

Great! It is a correct one.

Google now allows password ***** Type here a new password ***** want to use for your Google account and I will change it for you.

Customer: replied 11 months ago.
40E40thSt
Expert:  IT Miro replied 11 months ago.

Password ***** has been successful! You can now sign in with your new password: 40E40thSt

Let me know if you can do that.

Customer: replied 11 months ago.
Well, this is where I really need help. WHERE do I go to do this?
Expert:  IT Miro replied 11 months ago.

Here is a direct link for Google Docs:

https://docs.google.com

Customer: replied 11 months ago.
I cannot seem to get through on that link.
Expert:  IT Miro replied 11 months ago.

What happens when you try?

Customer: replied 11 months ago.
I get a small ball (red-yellow-green-blue) turning round and round, but nothing comes. I see the site, but it is a dull color.
Customer: replied 11 months ago.
My son's name is ***** ***** the top right corner? (Jesse)
Customer: replied 11 months ago.
It seems I cannot get through to the website. The ball keeps spinning, and the webside is a dull color. ??
Expert:  IT Miro replied 11 months ago.

Which web browser are you using?

Customer: replied 11 months ago.
I'm not sure. Safari or Optimum Online?
Expert:  IT Miro replied 11 months ago.

OK. It's Safari.

Please click on the link below and then enter your Google address and password, and see if it will work:

https://www.google.com/accounts/Logout?service=wise&continue=https://docs.google.com

Customer: replied 11 months ago.
Okay. I used the new link you gave me. It took me to a site where there are 3 accounts. One of them is my kpacheco40, so I clicked on that, and then below. That takes me to the site (with my name up on top), where the little ball appears, and the website is a dull color. I can't get in.
Expert:  IT Miro replied 11 months ago.

Please try this link and let me know if it took you to your GMail account:

https://accounts.google.com/ServiceLogin?service=mail&continue=https://mail.google.com/mail

Customer: replied 11 months ago.
The other day I couldn't get into my bank account, and the message said I needed to go to Apple, and buy an upgrade. Maybe this is the problem? Meanwhile, I was contacted by Google, and told I have a new account number, and I set up a g-mail acct.
Then they called back and gave me another number. ??
Customer: replied 11 months ago.
I tried the link above again, but I get g-mail. ?? I'm not sure how to go to Google Docs.
Customer: replied 11 months ago.
Have to go now. HOW do I get back to you?
Expert:  IT Miro replied 11 months ago.

This seems to be a problem with your web browser - Safari.

I suggest installing another web browser such as Mozilla Firefox or Google Chrome. Here are the download links for both of them:

Mozilla Firefox:

http://www.mozilla.org/en-US/products/download.html

Google Chrome:

https://www.google.com/chrome

Install one of them and start it, and then go to the Google Docs page on this link:

https://docs.google.com

Make sure to sign in with your Google account.

Let me know the results.

Expert:  IT Miro replied 11 months ago.

You can reach me later by going to this same web page.

Regards,

IT Miro

Expert:  IT Miro replied 11 months ago.

Hello again!

I am following up with you to see if you require further assistance. If you do, let me know.

If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro