I'm sorry about the issue. Do you mean you are not able to open any program on the Windows 10 computer at all? Or is there another user account that you can log in and use (if so, is it an administrator account or a local account)?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen? If yes, do you recognize that email address? If yes, do you currently have access to that email address or not?Please reply at the box below. Thank you.
Thank you. Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
I'm sorry, so you do not have backup of your data, i.e., documents, pictures, etc., to a USB drive, etc.
You would have to take out the hard drive from the computer and get a USB hard drive adapter/enclosure to back it up on another computer, then reset it.
What's the model of the computer? Are you able to take out the hard drive from it? Thank you.
Actually, there is a password ***** program that you need to burn to a blank CD disk (or using a flash drive); it can get complicated. But let me open this issue to other experts for more ideas. Thank you.
Hi Ron. My name is***** you for your question and the opportunity to assist. Unfortunately, getting Windows into Safe Mode
requires a password ***** same as logging in to normal mode. Resetting the password ***** a bootable reset disk or flash drive
is the only option short of a complete re-install. I can help you do this but it's past midnight where I'm at and I would rather
do this at a more convenient time for both of us.