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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Why can't I enter into my email??

Customer Question

Why can't I enter into my email??
Submitted: 11 months ago.
Category: Email
Expert:  Jason Jones replied 11 months ago.

Hello,

I am the person that will be helping you today.

May I ask what your specific problem is?

I will be standing by.

Thank you,
Jason

Customer: replied 11 months ago.
I'm sorry to take so long. Hughes Net is my subscriber and I can't get into my email. I have tried and finally I read somewhere that a lot of people are having the same problem. Something to do with url and I have no idea what that is. I don't use my computer very much and don't understand much of it. Can you please help me.
Expert:  Jason Jones replied 11 months ago.

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 11 months ago.
please continue
Expert:  Jason Jones replied 11 months ago.

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.