Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
I fixed the first problem, but haven't heard from anyone else yet.
Are you online still?
go here to connect me: http://www.justanswer.com/remotedesktop/join.aspx?Session=cd0df79f-b74a-45e1-b3b0-267ca2b4c3ab