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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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In Outlook 2013, Firstly I have a file showing unread emails

Customer Question

In Outlook 2013, Firstly I have a file showing unread emails when there aren't any and then I have messages that rules have destined for a sub-folder, also appearing in the parent folder. Please can you tell me how I fix these problems? Thank you.
Submitted: 11 months ago.
Category: Email
Expert:  Cody replied 11 months ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 11 months ago.

I fixed the first problem, but haven't heard from anyone else yet.

Expert:  Cody replied 11 months ago.

Are you online still?

Customer: replied 11 months ago.

yes

Customer: replied 11 months ago.

No thanks

Expert:  Cody replied 11 months ago.

ok