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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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How do I configure Outlook 2016 to download all messages and

Customer Question

How do I configure Outlook 2016 to download all messages and attachments from the server? In Send/Receive Settings, I have clicked the option that says:
Download complete items including attachments for subscribed folders and the inbox is checked under folder options, but when I delete a message from the Comast app on my phone, it is deleted from the inbox on my desktop copy of Outlook.
Submitted: 12 months ago.
Category: Email
Expert:  Kamil Anwar replied 12 months ago.

That is because you are using IMAP on both devices. If you switch to POP messages will be kept, but you will have sync issues. Example: when you delete a message from a phone, it won't delete from your desktop running Outlook 2016 therefore, you won't have the same updated sync status on the devices. Is that what you want to do?

Customer: replied 12 months ago.
Expert:  Kamil Anwar replied 12 months ago.

You will need to delete and re-add your account on Outlook 2016 as a POP account.

Customer: replied 12 months ago.
How do I do that?
Expert:  Kamil Anwar replied 12 months ago.

Would you like me to connect with you remotely to do this? Thanks

Customer: replied 12 months ago.
No thanks. I can do it myself with written instructions.
Expert:  Kamil Anwar replied 12 months ago.

Comcast Settings for POP

Customer: replied 12 months ago.
Thank you.
Expert:  Kamil Anwar replied 12 months ago.

Welcome.