If you go to https://idmsa.apple.com/IDMSWebAuth/login.html?appIdKey=7704646c39c1fbaaed331174bbb08fb43da2234ad12a5a3dd840d24e40031d15 under the password ***** you will see a link to "Forgot Your Password". This is the best place to start resetting your password. If you need your Apple ID or forgot your Apple ID there is another link underneath the Apple ID field to retrieve your Apple ID. I hope this helps. Please let me know if you need anymore detail.