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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Forgot hotmail password

Customer Question

forgot hotmail password
Submitted: 12 months ago.
Category: Email
Expert:  IT Miro replied 12 months ago.


Hello! My name is*****


I will help you reset the password ***** your Hotmail account so that you can regain access to it. To do that, please type your Hotmail address here so that I can check for available password ***** options.

Thanks,
IT Miro
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Customer: replied 12 months ago.
Expert:  IT Miro replied 12 months ago.

Thanks!

In order to regain access to your Hotmail account, you will need to verify that the account is yours.

To do that, can answer the security question, which is:

Name of first pet

Or, you can receive a verification code to the associated e-mail address. For security reasons, I cannot see it in full. I only see this:
[email protected]

Let me know which one of these two verification options works for you.

Customer: replied 12 months ago.
Let me go try again
Expert:  IT Miro replied 12 months ago.

OK.

If you still cannot access the account, let me know which one of the mentioned verification options you can use, so that I can assist you with the password *****

Customer: replied 12 months ago.
No this still does not work I have access to the email account but can't get the password ***** they said that it has been tried too many times even when I have answered the security questions correctly they sent me a code before it didn't work I told them that but all they say now is the same set of questions then they will send a code that never comes
Expert:  IT Miro replied 12 months ago.

Do you know the answer to the security question?

Name of first pet

Customer: replied 12 months ago.
I have answered the question
Expert:  IT Miro replied 12 months ago.

Were you given a way to type a new password, after answering the security question?

Customer: replied 12 months ago.
No the change password ***** old password ***** a code to allow a new password ***** be set I don't get a code and don't know old password
Expert:  IT Miro replied 12 months ago.

Let me try to reset the password ***** you.

Please type the answer to the security question here.

Customer: replied 12 months ago.
Toby
Expert:  IT Miro replied 12 months ago.

I entered it and it doesn't seem to be the correct answer. I get a message that the wrong information was entered too many times. Because of that, you will need to use another verification option, which is sending a verification code to the associated e-mail address, which looks like this: [email protected]

Do you recognize that e-mail address? If so, are you able to access it?