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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35280
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Why can't I open my e-mail

Customer Question

Why can't I open my e-mail
Submitted: 12 months ago.
Category: Email
Expert:  Viet - Email Tech replied 12 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 12 months ago.
I use Aol. I run Windows 10 but when I turned on the computer this morning the Microsoft Edge icon was gone. I suspect my grandchildren tried to get into the computer. They are only 6 and 8 so no funny stuff was going on. There is another icon missing but I don't remember what it was.
Customer: replied 12 months ago.
No error or any other message
Customer: replied 12 months ago.
to the remote thing.
Expert:  Viet - Email Tech replied 12 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=d0340ca8-f9fb-41fd-ac3d-af927195a68b

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 12 months ago.

I have resolved the issue via remote support.

Expert:  Viet - Email Tech replied 12 months ago.

If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

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