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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Tried to download anti-virus program a couple of days ago,

Customer Question

Hi, tried to download anti-virus program a couple of days ago, as far as i knew everything went through as it should have, but everytime i turn on my computer it comes up that it has expired, the original program was in another persons name, and it had expired about 12 months ago, i was trying to re-new it in my name, gave credit card details etc.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Did you uninstall / remove the previous antivirus/security program first?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,