How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I'm having trouble getting verified on an old g-mail

Customer Question

hello I'm having trouble getting verified on an old g-mail account.
Submitted: 1 year ago.
Category: Email
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

I checked "*****@******.***" and I see the account has been protected by 2-step verification. Do you still have access to the phone number you used for activating that security feature?

Let me know,

IT Miro

Customer: replied 1 year ago.
no i do not
Expert:  IT Miro replied 1 year ago.

Hello!

Did you enable the 2-step verification for "*****@******.***", or it was done by someone else?

Customer: replied 1 year ago.
i did
Expert:  IT Miro replied 1 year ago.

Hello again!

Please tell me if you still know the password ***** your account.

Customer: replied 1 year ago.
No I don't know it that's the problem
Expert:  IT Miro replied 1 year ago.

In that case, the only available option to regain access to your GMail account is to go through the Google Account Recovery form where you need to answer multiple questions about the account usage such as: last password ***** date of account creation, frequently used e-mail addresses, name of labels created, etc. That will help Google to check if you are the true owner of that account.

Do you think you can answer such questions?

Expert:  IT Miro replied 1 year ago.

Hello again!

Do you still require assistance with this issue?

Let me know,
IT Miro

Related Email Questions