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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I erased my emails and need to retrive

Customer Question

I erased my emails and need to retrive
Submitted: 11 months ago.
Category: Email
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jess M. replied 11 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Before I can assist you with this, please tell me the following:

  1. Are you using a Windows computer or a Mac?
  2. What email service are you using: Yahoo Mail? Hotmail? Outlook.com? Gmail? AOL? or others?
  3. How do you access your emails? Are you using a web browser like Internet Explorer, Chrome or Safari? Or are you using an email program like MS Outlook 2010?


Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 11 months ago.
I have Macbookpro &
2- iphone5 cell phones. I use Yahoo mail At&T. I use Safari
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information.

So the affected email account (where the messages were deleted) is ending with @yahoo.com? Or is it @att.net?

Customer: replied 11 months ago.
Can we do this in the morning, I have bee working on this all day long.
Expert:  Jess M. replied 11 months ago.

Thank you for writing back. Yes, sure. Approximately how many hours from now do you want to proceed with this? I just want to know so that I can mark my calendar and so that I will be able to assist you tomorrow on time.

Customer: replied 11 months ago.
9 am pacific standard time. K
Expert:  Jess M. replied 11 months ago.

Thank you. We will resume with this by then. (No need to reply to this)

Customer: replied 11 months ago.
Approximately 12 hours fro
Expert:  Jess M. replied 11 months ago.

Thank you. I will make sure that I am available by that time to resume with this :)

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