Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Yes, you can track where the email was sent from, to a country level, down to the city level. Do you want me to remotely access your computer so that I can do it for you while you watch?
Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Thank you for writing back. In order for me to give you precise steps on tracking where a person is emailing you from, I need more information.
Please let me know so that I can give you the steps to track an email sender.