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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35213
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Why is my aol e-mail attachment(paperclip) not working

Customer Question

why is my aol e-mail attachment(paperclip) not working
Submitted: 12 months ago.
Category: Email
Expert:  Viet - Email Tech replied 12 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Is email attachment paperclip icon currently working another Internet browser program, such as Internet Explorer, Safair, or Firefox, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 12 months ago.

Please try the following fix:

Solution #1:

1. In Google Chrome program, click on the 3-bar icon at the upper right corner, then select option History and recent tabs, then click on History

2, then click on Clear browsing data..., then click on the drop-down list, then click on option the beginning of time

3, then check only the two boxes Cached images and files and Hosted app data

4, then click on Clear browsing data

, then see if attachment works now.

Expert:  Viet - Email Tech replied 12 months ago.

Solution #2:

1. If that does not work, click on the 3-bar icon at the upper right corner in Google Chrome program, then click on Settings

2. Then scroll to the bottom, then click on Show advanced settings if available.

3. Then scroll to the bottom, then click on Reset settings.

4. Click on Reset.

, then check if attachment works now.

When you are available, please reply at the box below to continue troubleshooting. Thank you.