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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6001
Experience:  I have 7+ years of experience in fixing emails issues.
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My google gmail account has been hacked and they are sending

Customer Question

My google gmail account has been hacked and they are sending emails to all my contacts. How do I stop this?
Submitted: 12 months ago.
Category: Email
Expert:  Sandy replied 12 months ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

First of all, you need to follow the steps given below to recover your hacked gmail account:

A. Try to reset your gmail account password ***** as given under:

Click the link:

  1. Go to the trouble signing in page.
  2. Select “I don’t know my password.”
  3. Enter your email address and follow the instructions on the screen.

B. If you're not able to reset your gmail account password, please fill out gmail recovery form as given under:

Click the link given here:

Click Me

Choose I don't know Password. Type in your Email Address. Click Continue

Enter the last password ***** remember

Click Continue

Check if it provide you options to reset your password.

Else, please click "I don't know" under Enter the last password ***** remember.

And then click "I can't access my phone".

And provide them as much information you can.

Be sure to fill out the form completely by providing your best guess to all the questions.

Provide you alternate email addrss as contact email address. Gmail team will get back to you on this email address.

Once you have access to your account, no one will be able to send emails to your contact list using your account.

If you have any other query regarding this issue, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking stars at the top of the screen then submit, that would be greatly appreciated.

Thank you very much, Regards, Sandy

Expert:  Sandy replied 12 months ago.

Hi,

I'm following up with you to see how everything is going.

Could you please tell me if you have followed the steps provided?

Do you still need help with this?

y I connect with you remotely to check/fix the issue directly?
Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

I'm also ready to provide you phone support. Please let me know.

Expert:  Sandy replied 11 months ago.

Hi,

I'm following up with you to see how everything is going.

Could you please tell me if you have followed the steps provided?

Do you still need help with this?

If you have any other query regarding this issue, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you, ***** *****

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