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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Updated to Windows 10 a couple weeks ago and cannot get into

Customer Question

Updated to Windows 10 a couple weeks ago and cannot get into my Hotmail account. Have tried all email passwords I know and do not remember setting up at Microsoft account or password. Getting very upset with Microsoft. Had I known it would cause me to lose all my emails and contacts I would never have upgraded. What are my options - do I have to completely purge my computer and get a new email address or what? Everyone I talked to advised do not update
Submitted: 12 months ago.
Category: Email
Expert:  Cody replied 12 months ago.

What is your email address?

Customer: replied 12 months ago.
Expert:  Cody replied 12 months ago.

I see you've tried resetting with a code. However let's try this again and I will help you through the steps.

Do you recognize this email or cell number? If so what's the full email/phone.

Email [email protected]

Text (***) ***-**21

Customer: replied 12 months ago.
That email is no longer in service and neither are the phone numbers
Expert:  Cody replied 12 months ago.

Do you have a separate email we can use?

Customer: replied 12 months ago.
Expert:  Cody replied 12 months ago.

We just sent a code to***@******.***

Check your email for a message from the Microsoft account team, and enter the code here.

Customer: replied 12 months ago.
6405
Expert:  Cody replied 12 months ago.

see attached, we need this filled out

Customer: replied 12 months ago.
Won't let me fill in blanks
Expert:  Cody replied 12 months ago.

you can just type it up in another word doc if u need to

Customer: replied 12 months ago.
Here are answers to questions. Do not have an Xbox Live accountSheryl
Christensen
May 26, 1947
USA
4
None
Class of 1965
Reunion
50 Year Class Reunion
Pics of 50 yr class***@******.******@******.******@******.******@******.***
Expert:  Cody replied 12 months ago.

information is forwarded on to Microsoft, usually it takes them 24 hours to hear back from them.

Customer: replied 12 months ago.
Thanks
Expert:  Cody replied 12 months ago.

yw