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Gary Jensen
Gary Jensen,
Category: Email
Satisfied Customers: 54
Experience:  Functional Systems Administrator at Hill Air Force Base, OO-ALC/309SMXG
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My google email account was blocked reasons. I cannot verify

Customer Question

My google email account***@******.*** was blocked for security reasons. I cannot verify my phone number because it is a landline and I cannot reacievw a text code needed to verify this account, I do not have a cell phone. How to do I unblocked this account.
Submitted: 1 year ago.
Category: Email
Expert:  Gary Jensen replied 1 year ago.

Hello, my name is ***** ***** I will be assisting you today. I don't know if you have tried this yet, but Google does have an account recovery form you can fill out. It is referenced in the following link:

https://support.google.com/accounts/answer/185834?hl=en&topic=1099586&ctx=topic&rd=1#lost

I don't know if you have 2-step verification enabled, but there is some good information on how to get help in this type of situation.

The following link is also for account recovery. I expect you have already seen this, but here is the link:

http://www.google.com/accounts/recovery

Also, do you happen to have an alternate email address you provided in your account? They can send recovery information to that as well.

Let me know if this helps.

Thanks,

Gary