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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot read my emails. The response from Thunderbird is

Customer Question

I cannot read my emails. The response from Thunderbird is that "Thunderbird is not responding"
Submitted: 12 months ago.
Category: Email
Expert:  Jason Jones replied 12 months ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 12 months ago.
I don't understand why I need additional help - at what cost? One Solution was paid to fix my problem - now I am paying Thunderbird - What Gives - Can One Solution fix my problem since they were also paid?
Expert:  Jason Jones replied 12 months ago.

Did the One Solution thing work? I don't know what the One Solution item is.

Customer: replied 12 months ago.
Is that fee in addition to the $42?
Expert:  Jason Jones replied 12 months ago.

There is no other fee.