Hi Christie, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Unfortunately, with the data and information you provided now, there is no way of telling who is the person behind this hacking attempt. You can only guess, you can only enumerate educated guesses with these assumptions:
However, using the information you got from the IP address, you can narrow down your search to the CITY or ISP level.
Please allow me to explain something about this IP thing.
When some is using the internet to do anything, his or her LOCAL IP address IS NOT visible to the world. What is visible is the IP address provided by his or her ISP (Internet Service Provider) to his modem or router. So, if someone like you is investigating as to WHO was trying to access your account, the IP address that you will get IS NOT the actual IP address of his computer or his phone. It is the IP address of the modem or router that was provided to him by his ISP.
Another problem that you will encounter when tracking down an IP address is when the culprit is using a public wifi or hotspot to connect to the internet and to do the hacking attempt. One example is coffee shop like Starbucks which provides free wifi to customers. When someone connected to Starbucks was trying to hack your email, the IP address that you will get in your investigation will be the IP address of Starbucks, and you will drill down further from there.
And you are right, you can only get the right and actual information through a subpoena. Here is a sample scenario:
This process though can take some time and requires a lot of money. But at the moment, what I can highly recommend is to secure your account to make it hacker-proof. Here are the things that you can do to your Hotmail account, and I suggest that you use a computer to do these:
These security options are accessible through the following steps:
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