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Hi there and welcome Judy
sorry to hear about the problem you are having. What goes wrong when you try to reset your password?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, I think you missed the question I asked Judy... No problem I will repeat it
Sorry to hear about the problem you are having. What goes wrong when you try to reset your password?
ok, but there is no way to reset your username, it cannot be changed.
Put here please exactly the message you get please.