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Hello! My name is*****
Have these issues with Outlook Express started to happen only recently, or they were always present?
Let me know,
Thanks for the information!
Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.
Let me if you would like that.
Please click on the link below to download a remote desktop assistance program so that I can remotely connect to your computer:http://www.justanswer.com/remotedesktop/join.aspx?Session=d4a6db2a-88d3-4a44-96d9-68849d1fb4bc
When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
In that case, we can use TeamViewer - another remote desktop assistance program. It works on all computers.
Here are the instructions:
1. Go to http://www.teamviewer.com
2. Just below the green Download button, click on the Join Remote Control Session link
3. TeamViewer file will automatically start downloading. Once done, locate the file and double-click it in order to start it. The file is named TeamViewerQS
4. When started, you should see a blue window that contains numbers - ID and Password ***** type those numbers here so that I can connect to your computer
The ID and password ***** see will allow me to remotely access your computer. You just need to leave the TeamViewer window opened and let me know the ID and password ***** see.
I attempted to connect, but it failed.
Please re-start TeamViewer and let me know the new numbers you see. Do not close the window.
Please follow the initial instructions for re-starting TeamViewer.
That's fine. Don't worry about it.
If you want to continue at some other time, just send me a message here.
Do you still require assistance with this issue?
Let me know,IT Miro
Let me know if you were able to receive my messages.