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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Please help me I have a outlook.com address that I cannot

Customer Question

Please help me I have a outlook.com address that I cannot pull up. The site gives me a code to put in but the code provided is a four digit code the system tells me to enter a seven digit code and I am unable to get in my email account is***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

Have you logged into that email account from your computer?

If so, may I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin