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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35271
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I received a brother swing machine has a gift. When I opened

Customer Question

I received a brother swing machine has a gift. When I opened it the instruction book was only in Spanish. If you will send me an instruction book in English I will happily pay for it. I do not have a printer that I can print it from. I had wanted to make some Christmas presents with the new machine but until I can read the manual I want be able to make anything. I would appreciate you assistance in the matter as soon as possible. I hate to trouble the person that gave me the machine.
Below is my information and if you could tell me how much the manual is and how I can pay for it?
Deborah XXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
email: XXXXXXXXXXXXXXXX
My machine is a Brother SQ9185 computerized sewing.
XXXXXXXXXXXXX
Thank you in advanced for you assistance.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you have a Windows or Mac computer or tablet? If yes, can I provide you the website link where you can download and view the instructions manual directly on your computer screen right now?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I have a small tablet. I still need a hand held instruction manual. Can you tell me how long I will have to wait to receive it? Please let me know asap. If I can't get one. I may need to go an purchase another machine and don't think it will be a brothers. I hate this for the person who gave me this as a gift. Please let me know something.
Expert:  Viet - Email Tech replied 1 year ago.

Brother does not mail out the manual any more; nowadays, manufactures put the electronic manuals online. Maybe you can open the website link for the manual on a family member's or friend's computer, then print it? Or use a computer in a public library to print? Please let me know if you'd like this option. Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

I also have a video tutorial if you'd like. Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I could go to my daughters. What is the link that I can copy..
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Here are the website links:

1. Manual / user's guide:

http://download.brother.com/welcome/doch001139/sq9185ug01en.pdf

2. Quick Started guide:

http://download.brother.com/welcome/doch001140/sq9185qg01enes.pdf

3. Video for some instructions:

https://www.youtube.com/watch?v=5DvsvZDCdFY

https://www.youtube.com/watch?v=ax_8iZGFsbI

Can you test if you can open any of those links on your tablet now?

Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

If there is issue with the website links, or if you need anything else later on, please let me know any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

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