Need Help With Email? Ask Your Email Questions Online
I will be the person helping you today.
I can see that you may need a little bit of extra help. Thunderbird may be outputting the information in the wrong format and may require a bit of editing.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.