Hi Joseph, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using Windows 7, 8 or 10?
Also, is the problem happening in MS Outlook 2016? If yes, is your MS Outlook not opening at all? Or is it opening but cannot send and receive emails?
Please let me know by replying to me here so that I can help you further.