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Ask Christopher Bessler Your Own Question

Christopher Bessler
Christopher Bessler, Computer Engineer
Category: Email
Satisfied Customers: 1701
Experience:  21 years troubleshooting PC/Server/Hardware/Printer and Network
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I upgraded to Windows 10 and now my Microsoft password

Customer Question

I upgraded to Windows 10 and now my Microsoft password ***** work. I changed the password ***** it still doesn't work. What can I do?
Submitted: 1 year ago.
Category: Email
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Christopher Bessler replied 1 year ago.
  • Are you logged in with a local account or Microsoft account?
  • Have you tried typing the password ***** On-Screen keyboard?

I would suggest you to try the following steps and check if it helps.

Step 1: On-Screen Keyboard

You may use the accessibility options to pop open a on-screen keyboard and type the password ***** there to make sure you are typing the correct password.

If the issue persists,

Step 2:

If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password ***** log in if your PC is connected to internet.

Refer,

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Expert:  Christopher Bessler replied 1 year ago.

Please let me know if I have misunderstood, or if you are talking about a different username/password.