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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have a new e-mail address so I cannot log on. I need a

Customer Question

I have a new e-mail address so I cannot log on. I need a password ***** also
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

hi there and welcome

Can you tell me please William exactly what it is your trying to log onto? Your windows 8 computer? Your email account?

Customer: replied 1 year ago.
Google play
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** which device?

Customer: replied 1 year ago.
Cell phone & tablet
Expert:  Richard replied 1 year ago.

And whats the message you get when you try to access the play store?

Customer: replied 1 year ago.
Wrong e-mail address or passwe
Expert:  Richard replied 1 year ago.

exactly how are you accessing it, as it uses the registration account already on the phone.

Your going to the google play website? or via the Play Store app?

Customer: replied 1 year ago.
Play store app....it says wrong e-mail or password
Expert:  Richard replied 1 year ago.

ok, and if you try to sign in with the Gmail account here via your computer

www.gmail.com

It stops you correct? And you cannot sign in?

Customer: replied 1 year ago.
you cannot help me reset my e-mail unless I pay you an extra $20 ?
Expert:  Richard replied 1 year ago.

I never said anything about an extra $20 I think your referring to the phone option but I only work online here so ignore that

I need you to reply to my last message please William...

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