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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31231
Experience:  Over 15 year experience in Email Systems and Programs
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On start-up the following message appears: Your

Customer Question

on start-up the following message appears: Your FileVault-protected home folder did not open and needs to be repaired
Click OK to repair the folder and continue logging in
click Cancel Login to log in as a different user
when OK is clicked it opens a window to type the password, however when it is entered it shakes indicating the wrong password ***** entered
when cancel is clicked it offers to allow a different password ***** prompt, but that also is blocked. can you help?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.