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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I upgraded to windows 10. Now MS outlook wont open my

Customer Question

i upgraded to windows 10. Now MS outlook wont open my icloud for contacts.
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to check/fix the issue directly? Thanks

Customer: replied 1 year ago.
just tell me what to do.
Expert:  Kamil Anwar replied 1 year ago.

What is the error you're getting and what procedure are you using to open iCloud contacts? Does the iCloud sync in real time with Outlook? Issue needs to be troubleshooted.

Customer: replied 1 year ago.
not now it isnt. all was fine until uploaded windows 10
i click on icloud contacts and a window pops up stating that outlook cannot open icloud, or it is not allowed to.
Expert:  Kamil Anwar replied 1 year ago.

1. Go to Start -> Control Panel.
2. Open iCloud Control Panel -> Sign out from iCloud control Panel.
3. Go to Outlook -> Click on File ->Options ->Add-ins.
4. Select Com Add-ins in Manage -> Click on GO.
5. Disable all the Add-ins -> Click OK to save the settings.

Now go to iCloud Control panel and sign into the iCloud account. Open Outlook and check

Customer: replied 1 year ago.
thanks.... will try.... but there is no icloud control panel in control panel
Expert:  Kamil Anwar replied 1 year ago.

How was it syncing with the icloud then via what?

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