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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot get one of my laptops to update from Thunderbird ver

Customer Question

Cannot get one of my laptops to update from Thunderbird ver 17 to ver. 38. Also, have new lap top Win 10 that I cannot get Thunderbird to load onto. How do I resolve these issues ?
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

What happens when you try to update TB and have you made any backups?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
Thanks Martin, I will need to bring my laptops to the office where I am now and then we could try a remote session. That probably will not be for another couple of hours. Is that ok ? I am ok with the quote for Remote tech support.
Phil XXXX XXX-XXX-XXX
Expert:  Martin replied 1 year ago.

Sure thing, send me a message when you have the laptops and we'll get them sorted out for you.

Regards,
Martin