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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35280
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I set up my child's restriction password and can not life of

Customer Question

I set up my child's restriction password ***** can not for the life of me remember it! I am on 9 tries. What can I do?
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please try the following fix:

  1. Open the iTunes program on a Windows or Mac computer. (If needed, please download and install the iTunes program on the computer at the website http://www.apple.com/itunes/download/).
  2. Press & hold the Power button on the iPad until it lets you slide to turn off, then slide to turn off.
  3. Connect the iPad to your computer with the iPad's USB cable.
  4. On the iPad, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  6. Click OK or Restore / factory reset.
  7. Then it will let you re-set up the iPad with a new passcode you want.

- If needed, please watch video instructions at the website below:

http://www.youtube.com/watch?v=x6FSHAp6fvk
Please reply at the box below to continue troubleshooting. Thank you.

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