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Hello! My name is*****
Please tell me if you are referring to a GMail account, or another e-mail account. Also, do you access it using a web browser (web mail), or you use an e-mail program such as Microsoft Outlook?
So, you have a GMail account set up in Outlook? Is that correct?
Please type your e-mail address here so that I can be sure which e-mail service you use.
Do you access that e-mail account from multiple devices (computers)?
OK. There are 2 ways of configuring an e-mail account on iPad. One is POP and the other is IMAP.
POP is an old way and it doesn't provide full synchronization with the e-mail server. On the other side, IMAP provides full synchronization.
If you are not sure whether your e-mail account on iPad has been configured as POP or IMAP, you can do a test:
On your iPad, send a new e-mail to yourself. Once you receive it, open it in Inbox. It should then be marked as read. Check the inbox on your iPhone and computer to see if that new e-mail has been marked as read, or it stayed unread (bold).
You can then delete that e-mail on your iPad. After deleting it, check the inbox on your iPhone and computer to see if that e-mail is still there, or it has gone.
Let me know the results.
OK. Do you still see unread e-mails in Junk and Trash?
In that case, I suggest removing your e-mail account on iPad and adding it again. It seems that is was set up as POP. Once you re-add it, it should be set up as IMAP that provides full synchronization. It means that the same number of read and unread e-mails will appear on all devices that share the same e-mail account.
Here is how you can remove an e-mail account on your iPad:1. Go to the home screen and tap on Settings2. There tap on Mail, Contacts, Calendars3. On the list of shown e-mail accounts, tap on your MSN e-mail account4. To remove it, tap on the red Delete Account button located at the bottom (you may need to scroll down a bit)5. Confirm the removal
You can now re-add it. Just tap on Add account... and follow the instructions. When done, check the number of unread and read e-mails.
It could say Hotmail or Outlook instead.
OK. Follow the instructions to remove Outlook e-mail account on your iPad.
All the contacts and e-mails will be removed from iPad. However, once you re-add the same e-mail account using the Add account... button, your contacts and e-mails will return. The only difference is that your account will be configured as IMAP instead of POP so that it can show the right number of unread and read e-mails.
MSN was the original e-mail service from Microsoft. It was then renamed to Hotmail. The newest name is Outlook.com, so to re-add your e-mail account, tap on Add account... and select either Hotmail or Outlook.com, depending on what it shown to you.
Please wait several minutes until all e-mails have been downloaded from the mail server.
You can now check all e-mail folders on both your iPad and iPhone.
Do they match?
Please access your e-mail account on your computer via webmail. Go to www.outlook.com and sign in there. Check if you can see all the e-mails. To check the contacts, click on the dots located in the upper left corner and then select People.
Good. The same contacts should show up on your iPad as well. Give it some time to synchronize them.
Let me know if something else is missing as well.
Please open the same Junk folder in both your iPad and iPhone. Check if you can see e-mails there, especially that unread one.
You see different e-mail folders on iPad than on iPhone?
Please disable POP for your MSN e-mail account by clicking on this link:
Select Disable and then Save.
After that, check if you can receive and send e-mails on iPad and iPhone.
When you are available again, please use your computer and go to the link I mentioned. Here it is again:
If that link doesn't work, go to this one:
It will show you the page where you can disable the POP. Once you have done that, check if you can receive and send e-mails on both your iPad and iPhone.
Do you still require assistance with this issue?
Let me know,IT Miro
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