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I'm sorry about the issue. Are you currently receiving emails fine in Thunderbird or not?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Great. This is a being cancelled. If you need help with any other computer issue, please let me know any time. Thank you for the update.
The full deposit is being refunded since you've resolved the issue yourself. Thank you.