Hello! My name is*****
Please tell me where exactly you see that screen. Is it Outlook or another program?
Microsoft Outlook - a program on your computer that has a yellow "O" icon?
Please describe the program you are using to access your e-mail account. Also, let me know if you can access the same e-mail account on another device (computer, phone, tablet, etc).
Do you still require assistance with this issue?
Let me know,IT Miro
Let me know if you were able to receive my messages.