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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35243
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Can you tell if a different device has access to my gmail

Customer Question

Can you tell if a different device has access to my gmail account. Specifically on Nov. 18 at 11:40 pm
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Yes, please click on the website below and sign in your gmail account if prompted, then you can check all the recent device(s) that have accessed your gmail account:

https://security.google.com/settings/security/activity

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
Can you tell if it is just my iPhone or is there a second iPhone getting access
Expert:  Viet - Email Tech replied 1 year ago.

It does not have all information, but if you click on your phone there, does it show the location?

And if it shows only one iphone, then it is yours.

Please let me know. Thank you.

Customer: replied 1 year ago.
One device says current. The second device has a ? Next to the location. I am not sure I understand why there are 2 separate pics of devices
Expert:  Viet - Email Tech replied 1 year ago.

Does it show the date for the second device?

Did you sign in your gmail on any other device previously or give out your password *****?

Was there any issue with your gmail recently?

Can you change your email password ***** the website below:

https://myaccount.google.com/security/

Thank you.

Customer: replied 1 year ago.
I changed my password ***** First date I was unsure about was nob. 18 at 11:42. Now it changed to today's date , 30 mins ago. I need to know if my husband has hacked into my account. He has done it before
Expert:  Viet - Email Tech replied 1 year ago.

He can only hack if he has your gmail password. At https://security.google.com/settings/security/activity , can you click on that second iphone, then click on the option Remove, then see if it appears again or not.

To make your gmail very secure, you can turn on 2-Step Verification at the website below:

https://myaccount.google.com/security/

(Also, make sure you have passcode (or fingerprint) set up on your iphone.) Thank you.

Customer: replied 1 year ago.
I don't see the option to remove it. Is there anyway there could be some kind of key logger hook to my phone?
Expert:  Viet - Email Tech replied 1 year ago.

Sorry, did you try that website on a computer if you have?

You can download and install the free app called Lookout from App Store and it will scan your iphone for viruses. Thank you.

Customer: replied 1 year ago.
I can download it right on my phone or does it have to be through our main computer
Expert:  Viet - Email Tech replied 1 year ago.

For the website https://myaccount.google.com/security/ , try on your computer.

For the Lookout app, download / install straight from App Store on the phone. Thank you.

Customer: replied 1 year ago.
Thank you I will try that
Expert:  Viet - Email Tech replied 1 year ago.

You're welcome. Thank you for your patience.

Expert:  Viet - Email Tech replied 1 year ago.

Do you need anything else for now? Please reply at the box below. Thank you.