Hi there and welcome
Can you tell me please which email program or service you are using? And what exactly happens when you try to retrieve an email? What error or problem do you get?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you please return to your question here?
ok, so the issue is the password ***** your Juno account?
ok, I need some clarify on your problem here please Loretta as the messages your sending are not clearly stating the issue apart from you have an issue with email
Ok, can you use this link bellow please and attempt to reset your Juno password *****
Once the password ***** been reset, then use this new password ***** sign into your account.
Let me know the results please.