Hi there and welcome
Can you tell me please how you access your email? Via your internet browser? Or via an email program such as outlook 2010?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Do you have your cell phone with you? And what is the phone number for it?
ok, the number you have registered with your account ends in 27
Do you still have that one?
Ok, tell me the full number of the home number please.
It was to reset the password ***** after 6 hours I assumed you left.
Please let me know when your back as we have to do this in one go