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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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After I have viewed an email, the content disappears.

Customer Question

After I have viewed an email, the content disappears. Message says "Content has not been downloaded from server." Is there anything I can do about this?
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to check/fix the issue directly? Thanks

Customer: replied 1 year ago.
I am using an iPad..
Expert:  Kamil Anwar replied 1 year ago.

Let's try removing and re-adding account.

Go to Settings -> Mails Contacts & Calendars

Then tap your account and delete it.

Once done, let me know.

Customer: replied 1 year ago.
I don't want to lose all my emails on that account. I have two email accounts. Not sure which one is having the problem.
Expert:  Kamil Anwar replied 1 year ago.

If they are IMAP then you will not lose e-mails. You can verify this using a computer by logging into each account and making sure emails are there online via the webmail.