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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My Safari Mail account will not send out mail. I 't know how

Customer Question

My Safari Mail account will not send out mail. I don't know how to change the outgoing smtpconnection
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When did this issue first occur? Was there any change to your computer or to your email recently that may have caused this issue?

Is there any error or message when sending emails?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
An error message when sending outgoing mail says," Cannot send message using the server Comcast"
When clicking on "Edit SMTP Server List" I was told to change the port to 995 - the computer didn't like this change! The default ports are 25, 465, or 587
TEhe are two accounts. One with ICloud and one with Comcast.
Please lets do a remote session!
Expert:  Viet - Email Tech replied 1 year ago.
  1. Please accept the remote support offer, then please click on the website below to connect remotely with me:
    http://connect.teamviewer.com/
  2. Then download / run the file called TeamViewerQS...
  3. Then tell me the ID and password ***** will provide in the TeamViewer program.
  4. Do not close the TeamViewer program.

Please reply at the box below. Thank you.

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