Hi there and welcome
Can you tell me please Curt which email service the iPad is connecting to? eg: gmail, Yahoo, Hotmail?
ok, tell me your email address and I know
ok, click on my link below and tell me please if you can sign in there
ok, but if you cannot sign in there then the password ***** are using at the moment is wrong.
Your mac and iPhone will be using a different password.
You have to reset your password ***** this is the issue.
Use this link to do this
Once done, go back to the link I just gave and tell me if you can then sign in please.
Then we proceed.
No, you cannot reset the password ***** you will not?
As if you will not I will have to opt out of working with you as there is no point continuing as this is a password *****
Please let me know.
ok, no problem, I will opt out of working with you further as I see no point in continuing (as it is a password ***** as it says your password ***** ***** but your not willing to reset it)
you do not need to do anything, if an expert takes over you will be notified.
I'm sorry about the issue. I'm another tech. I will try to help you with this.
- On the iPad, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
- Are you currently able to sign in your Comcast email address with your Comcast email password ***** the Comcast website below (on the computer and/or iPad and/or iPhone):
Note: Password ***** *****
- If yes, on the iPad, can you please go to App Store, then type/search for xfinity connect then install the XFINITY Connect app and use it for your comcast email.
- If no, it looks like you got the wrong password. Or once in awhile for security purpose, Comcast wants you to change your comcast account password ***** the comcast.net website for some devices. If needed, I can connect remotely to your computer and check / confirm your comcast email password ***** through your computer together with you.
Please reply at the box below to continue troubleshooting. Thank you for your patience.