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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My AOL videos when viewed in Firefox wont play when I click

Customer Question

my AOL videos when viewed in Firefox wont play when I click on them as of one week ago
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to test/troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
no, just tell me what to do and if it works Ill gladly pay the one time charge of $36.
Expert:  Kamil Anwar replied 1 year ago.

What do you get when you click on them? Does it shows any error message?

Customer: replied 1 year ago.
I get a large square empty box, with a yellow circle spinning continually
Expert:  Kamil Anwar replied 1 year ago.

Please reset firefox and then see if it works.

Customer: replied 1 year ago.
do I then have to pay you $56.?
Customer: replied 1 year ago.
Also, my Flash Player is up to date
Expert:  Kamil Anwar replied 1 year ago.

You will pay the amount you initially paid. I am not sure how much that is since i am a tech only but this is what you setup when asking this question and it is also displayed on the top of this page.

Expert:  Kamil Anwar replied 1 year ago.

I would like you to reset Firefox and then test.

Customer: replied 1 year ago.
How do I reset Firefox
Expert:  Kamil Anwar replied 1 year ago.
  • Click the menu button and then click help .
  • From the Help menu choose Troubleshooting Information. ...
  • Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
  • To continue, click Reset Firefox in the confirmation window that opens.
Customer: replied 1 year ago.
ok, I reset firefox and I still cannot open the videos in AOL
Customer: replied 1 year ago.
However I can open news videos from Yahoo.
Customer: replied 1 year ago.
HELLO ARE YOU THERE?????
Expert:  Kamil Anwar replied 1 year ago.

Can you send me the link to the AOL Videos?

Customer: replied 1 year ago.
Here is the video link
http://www.aol.com/article/2015/11/15/france-names-first-attacker-vows-to-destroy-islamic-state/21265756/?icid=maing-grid7|main5|dl1|sec1_lnk1%26pLid%3D-1891810724
Customer: replied 1 year ago.
Also you can just type www.aol.com and click on any news video
Expert:  Kamil Anwar replied 1 year ago.

That link says "Video no longer available"

Customer: replied 1 year ago.
No, that video does not play
Expert:  Kamil Anwar replied 1 year ago.

Unfortunately, i've run out of ideas. I will need to see this remotely or i can opt out for another expert who may have different ideas then me. Let me know.

Customer: replied 1 year ago.
However as I've stated before, on the Yahoo main site, all the news videos do play.
Customer: replied 1 year ago.
There are many Windows 7 users voicing this same problem on the internet
Expert:  Kamil Anwar replied 1 year ago.

And if were any good solutions then im sure most of them would have fixed it before even asking. I suggest that i remote in, or i can opt out to allow another expert take a look at this by opting out. Let me know.

Customer: replied 1 year ago.
Why don't you consult with another expert and get back to me
Expert:  Kamil Anwar replied 1 year ago.

I've already done what i could in the question/answer mode.

Expert:  Kamil Anwar replied 1 year ago.

I will opt out and open the question to other experts. Thanks

Customer: replied 1 year ago.
No, I think I'll just opt out and since none of your solutions did not work, I will not pay the fee for this service since I'm not satisfied with it.
Customer: replied 1 year ago.
using any of your suggested connections to cancel, by the way does not allow me to cancel this fee, so Ill just have Visa not pay it.
Expert:  Kamil Anwar replied 1 year ago.

Our service is guaranteed, if i connect and the issue is not fixed you will be refunded. If you want refund now without me connecting, then that can also be done.

Expert:  Kamil Anwar replied 1 year ago.

Shall i request the refund?

Customer: replied 1 year ago.
please, I'm sure you are very capable for most computer problems and you did try.
Expert:  Kamil Anwar replied 1 year ago.

Thanks. I will request the refund now.