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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I'm trying to access my yahoo mail & was asked to enter

Customer Question

I'm trying to access my yahoo mail & was asked to enter verification code by text or mail. I have a different phone number so I cannot receive text & I cannot acces my mail to receive a code by mail. Help/!
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

What happens when you try to access the email account the code was sent to?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 1 year ago.
This is bogus!!!!!! I am trying to access my mail
Expert:  Richard replied 1 year ago.

Sorry I do not understand your last message.

I am aware of what you are trying to do as you explained this initially.

Can you reply to my message I sent you?

Customer: replied 1 year ago.
I am trying to access my mail from my father's cell because I do not have access to my computer. I was offered to give a verification code which could be sent to a phone or my mail. The phone is wrong How can I get a email verification email if I cannot access my mail. Can you call my at the number I am using now?
Expert:  Richard replied 1 year ago.

yes I saw this explanation initially, I asked you

What happens when you try to access the email account the code was sent to?

Customer: replied 1 year ago.
It says since I have not used this location to access my account I must enter a verification code
Expert:  Richard replied 1 year ago.

where did it send this verification code to? It will tell you this.

Customer: replied 1 year ago.
It sent the code to a phone number which I no longer have or to my email for which I must enter the code to access. It is a loop from which I cannot solve
Expert:  Richard replied 1 year ago.

ok, try to call the phone number it sent it to, does anyone answer the call? If so, ask them for the code.

Let me know the results please

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
No access to the number
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** here waiting the results, let me know please

Expert:  Richard replied 1 year ago.

you cannot call the number? Why?

Customer: replied 1 year ago.
No access to number
Expert:  Richard replied 1 year ago.

I don't understand what you mean with "no access to number"

Customer: replied 1 year ago.
The message is that the person does not answer the phone
Expert:  Richard replied 1 year ago.

choose password ***** sign in and follow the steps

let me know the results

Customer: replied 1 year ago.
Where are you
Expert:  Richard replied 1 year ago.

here still

Customer: replied 1 year ago.
Are there some questions you can ask to verify me
Expert:  Richard replied 1 year ago.

follow please the last instructions I gave you

Customer: replied 1 year ago.
I called the phone but cannot access the code
Expert:  Richard replied 1 year ago.

you missed the last message I gave you

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

click my link

http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact

choose password ***** sign in and follow the steps

let me know the results

Customer: replied 1 year ago.
I'm sorry but I get sent to yahoo help. Where do I choose a new password?
Expert:  Richard replied 1 year ago.

choose password ***** sign in and follow the steps

let me know the results