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Tim
Tim, Sr. Engineer
Category: Email
Satisfied Customers: 716
Experience:  Sr. Systems and Network Engineer
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Have a Brother HL -4040CDN. Keep getting a message: "Print

Customer Question

Have a Brother HL -4040CDN. Keep getting a message:
"Print unable 32. Turn power off then on again."
I turn off printer and on again but the same message keeps coming up.
Can you help.
Submitted: 1 year ago.
Category: Email
Expert:  Tim replied 1 year ago.

Hi there, i'm Tim and i'll be helping you out.

Expert:  Tim replied 1 year ago.

Is this an older printer?

Customer: replied 1 year ago.
Expert:  Tim replied 1 year ago.

Ok, let me see what i can find.....i'll be back with you in a bit. Thank you.

Expert:  Tim replied 1 year ago.

And there is no paper jammed or anything correct?

Expert:  Tim replied 1 year ago.

Is the error just showing up on the printers LCD? Are you alo getting a warning in windows?

Expert:  Tim replied 1 year ago.

Did you get any further?

Customer: replied 1 year ago.
Thank you for following up. Problem with printer solved.
Expert:  Tim replied 1 year ago.

awesome! Thanks, ***** ***** leave a rating, thank you.